Home / Sin categoría / food and beverage in hotel management

24
Dic
{{ keyword }}
  • 0 View
  • 0 Comment
  • No tags

For most travelers, food and beverage options play a pivotal role in their experience of a new culture or landscape, as well as their opinion of the hotel in which they stay. The food and beverage sector grew … Time to retool your business with a cost-effective POS solution Food and beverage managers must also be knowledgeable of the food safety standards that apply to their venues and make sure that their team is educated about them as well. Your download will start automatically in 5 seconds. If you have little to no experience in restaurant management and want to start your career in a hotel or more specifically in the f&b department, or if you think about opening a hotel or restaurant yourself, then this course is for you. Master in International Hotel Management. If you’re going to give your hotel restaurant a chance to have its own concept, then you need to market it as a separate brand. MASTER ALTA SPECIALIZZAZIONE HOTEL & HOSPITALITY MANAGEMENT, MASTER FOOD & BEVERAGE, Master Food & Beverage Management Master Food and Beverage Manager a Roma VI ed. That is where design and concept come together. Hotel food and beverage operation management requires a relentless focus on food costs, labor, and waste. Il Food & Beverage Manager deve poi monitorare regolarmente il Food Cost, che può variare in base alla stagione e ai prezzi di mercato, e cercare nuovi fornitori per avere gli stessi prodotti ad un prezzo più basso, senza fare sconti sulla qualità. Francis Loughran, founder and managing director of Future Food, foresees more beautiful cafes and restaurants in our malls and high streets as operators move beyond just food and focus on design-driven spaces and genuine customer service. If you obtain reasonable terms, then you can take another route. Master Food and Wine Management. The main motive at the time of serving is to satisfy the need and expectation of all guests. The food and beverage manager takes vital decisions on the managerial activities of planning, organizing, staffing, motivating, and controlling. To avoid losing space to 'no-shows' set aside room for walk-ins. Food was held or stored improperly causing it to expire. Si intende per tale il lavoratore a cui è affidata, in strutture organizzative particolarmente complesse con elevato livello di servizio, a responsabilità della conduzione e della pianificazione di tutti i servizi di ristorazione rispondendo dell’organizzazione dei servizi e formulando standard di qualità, quantità e costo. One of the biggest aspects of a holiday is the wonderful food and drink guests hope to enjoy. Build a seasonal menu to ensure peak freshness of all ingredients. Food costs are everything that your restaurant spends on food … Pubblica la tua offerta di lavoro su Jobbydoo per ricevere CV da candidati qualificati. Food and Beverage Compliance Tools. Learn why hotel and restaurant owners choose Poster POS Restaurant managers, nightclub managers, catering managers, food and beverage service supervisors, food brokers, food buyers, HR staff. Here are my top 10 food and beverage trends that will continue to challenge, disrupt and entice producers and consumers – bon appetit! He served as COO of Broughton Hotels for 13 years, and has worked in hospitality since 1985. It focuses on management of F&B and related companies, such as manufacturing companies, retailers, and hospitality hotel chains. You can cut waste in many ways, but even better you can do it in ways that boost sales. Supplier representatives often have a bit of room to accommodate their clients, and you're a big client. Food costs are everything that your restaurant spends on food materials. Nell'ambito della ristorazione alberghiera, lo step di carriera successivo è quello dell'Hotel Manager o Hotel General Manager, la figura che dirige tutta la struttura. +61 879 057 034 +61 450 461 655 help@assignmentprime.com However, the restaurant industry is notorious for having a high turnover rate. I principali compiti di un Food & Beverage Manager sono: Per diventare Food & Beverage Manager la formazione più indicata è di tipo alberghiero (ad esempio un diploma o una laurea ad indirizzo turistico-alberghiero). Food and beverage service department is the department which provides foods and beverages to the guest in a hospitable manner according to their order with the help of the waiter. Planning menus for various service areas in liaison with kitchen. Food and beverage Management starts with learningthe Structure, scope & future of catering industry– The catering industry is a very broad one, including lot of sub outlets such as- restaurants, coffee-shops, banquet halls etc. Then, they marketed themselves through various media outlets, including traditional food and beverage magazines and food blogger reviews. Grazie alle sue competenze manageriali, pianifica il budget, si occupa dell’approvvigionamento delle materie prime, gestisce il personale e controlla la qualità di cibi e bevande serviti. Quali sono le competenze e conoscenze tecniche che ti servono per diventare un food & beverage manager? Initially, they grabbed a ton of attention by announcing their famous chef who would deliver an upscale American menu. Hire professionals who know how to run restaurants efficiently and have experience with restaurant technology. This course, 'The food and beverage department' is based towards students who are new to the hospitality and restaurant industry. About the Author. In this food and beverage management program, you'll learn key concepts, strategies, and practical skills necessary for managing, owning, and operating a successful restaurant, bar, or other food and beverage business. Che cos’è un food and beverage manager? La figura del Food and Beverage manager è apparsa in Italia con l’arrivo negli anni Settanta delle prime grandi catene statunitensi portatrici di una realtà e di un modo di fare turismo estranei alle logiche tradizionali e per questo recepita con diffidenza come sempre accade nel nostro Paese ai … Un Food & Beverage Manager può poi fare carriera andando a lavorare per hotel 4 stelle, 5 stelle e superiori, per famose catene alberghiere o in ristoranti di lusso, anche all'estero. Through marketing, you can address different food and beverage trends in the hospitality industry. One area where many hotel restaurants falter is concept design. Scopri le offerte di lavoro per Food & Beverage Manager. Finally, the “no reservations” trend is dying down. Market your hotel restaurant as you would any other business: Create a standalone website and social media pages, Announce your launch events (invite hotel guests and locals). According to Statistics Canada, the food and beverage sector comprises “establishments primarily engaged in preparing meals, snacks and beverages, to customer order, for immediate consumption on and off the premises” (Government of Canada, 2012).This sector is commonly known to tourism professionals by its initials as F&B.. Your step-by-step checklist for opening a new restaurant. For properties that keep operations in-house, hotel food & beverage typically represents 25% of total revenue — and that portion grows year over year. Durante il corso si affrontano materie come economia aziendale, Food Cost & Operations Management, marketing e comunicazione per le attività di ristorazione, normativa igienico-sanitaria per la preparazione e la conservazione di cibi e bevande, si imparano a gestire le relazioni con i fornitori, i clienti e il personale, si apprendono le strategie e le procedure per una gestione ottimale della sala e della cucina. L'obiettivo è gestire l'attività di ristorazione in modo economicamente efficiente e fornire ai clienti un servizio di alto livello, in linea con l'immagine e la reputazione del locale. After your staff member has all the information, they select a table right on the floor plan, and it locks that reservation into place. It is the system by which the management reviews and evaluates the result of entire activities of the food and beverage … If you have little to no experience in restaurant management and want to start your career in a hotel or more specifically in the f&b department, or if you think about opening a hotel or restaurant yourself, then this course is for you. Turnover rate creates profit issues, mainly because of training. Online hospitality management programs that offer concentrations in food and beverage management include courses in menu planning, food production, sanitation, and beverage management. Hire staff who have experience and remarkable enthusiasm. Introduction and Framing. Your hotel cannot afford to provide a subpar experience in this regard, given it’s often something customers are most passionate about. Every F&B package is fully customisable to your needs. Work out how you’ll market your new hotel, what your concept is, and how you will pull people in through the street entrance as well as through the hotel. Staff can include small but meaningful aspects of service in the comments such as which groups need highchairs, or if they are celebrating an event. It's common for hotels to have banquet menus, room service menus, and the independent restaurant menu. Many hotel restaurants struggle to keep up with catering to tourists and appealing to locals. With the right technology in place, handling payments can take minimal effort from your staff. L'orario di lavoro è impegnativo e irregolare, solitamente dettato dagli orari di servizio del ristorante (colazioni, pranzi e cene): il Food and Beverage Manager deve quindi spesso lavorare anche la sera, nei giorni festivi e nei weekend. Adeoye, A. O. and Elegunde, A. F., 2012. Molto importante è anche avere una solida esperienza nel settore, acquisita lavorando in un ristorante o in un hotel. Ci sono poi opportunità anche nel settore della ristorazione in generale: ad esempio in grandi ristoranti con servizio banchetti e ricevimenti, oppure imprese di catering. Definisce il Food Cost (FC, il costo da sostenere per realizzare una preparazione) e di conseguenza stabilisce il prezzo di vendita dei singoli piatti e delle bevande: il prezzo finale varia in base al costo delle materie prime, alla ricetta, ai tempi di preparazione, alla quantità (peso e porzionatura dei cibi nel piatto) e al margine di vendita desiderato. Checklists and internal procedures are often established by food and beverage managers to help their team to comply with food safety standards easily so that team members can focus primarily on customer care. Incontra i clienti per creare insieme un menù personalizzato per l'occasione, facendo in modo che le portate e le bevande siano coerenti tra loro, adatte all'evento e in linea con l'offerta gastronomica del ristorante. Hire restaurant managers and chefs who can run the front and back of your restaurant with precision. MFB Perspectives. 10 gen 2018. When first learning how to run a successful hotel restaurant, you will probably realize how many moving parts are present in this one business. On the other hand, to pursue a PG course in the field of Food and Beverage Services, candidates need to be graduates. F&B programs are highly dynamic operations that can teeter anywhere between growing lucrative and becoming a lost cause. If you're looking for other ways to boost your profits, consider training your staff on upselling beverages, desserts, souvenirs, or even take-home treats. Communicate with your staff about their skills, and where they could do their best work. Iscriviti ora e ricevi le ultime offerte di lavoro per: Servizio gratuito. Food and Beverage are the biggest cost for any restaurant which ranges between 30-40% of revenue depending on the style of the restaurant. Area wine e beverage: sommelier, addetto produzione, assistente enologo e addetto commerciale in cantine, birrifici e aziende vinicole; Area food: restaurant manager, chef assistant, maitre, addetto commerciale e consulente nelle food company. It is the system by which the management reviews and evaluates the result … Use our 100 point checklist to do it right. Our Online Campus offers a variety of qualifications through their various online programmes – all of which are designed to lead you to a sustainable career in F&B operations and management. Overview. Il corso online di “Food & Beverage Management” fornisce nozioni di marketing, management, budgeting e gestione delle risorse umane, approfondendo le dinamiche del settore turistico-ristorativo. HOSPITALITY MANAGEMENT: FOOD AND BEVERAGE(Phasing Out - Only students who have previously studied this qualification will be allowed to register) ND: (national diploma) To meet the demanding standards of the industry, the course covers a wide spectrum of subjects. All'interno di un ristorante, il Food & Beverage Manager è anche la figura responsabile del servizio banchetti - per matrimoni, ricevimenti, cene di gala, colazioni di lavoro e meeting. Cutting out the middleman can save you a substantial amount of money, and you can advertise that your restaurant sources its ingredients locally. Don’t count on your hotel’s marketing either. She provides content aimed to build relationships between customers and companies. Il Food & Beverage Manager è il professionista che coordina e supervisiona tutte le attività legate alla ristorazione in hotel e altre strutture ricettive. and beverage control, objectives and factors affecting food and beverage management, and food and beverage management in restaurants, hotels, institutional catering, and in hospitals. Here, aspirants who possess a graduation degree in hotel/ hospitality management are preferred. Build job satisfaction through praise and recognition for work done well. Costituisce requisito preferenziale la conoscenza di lingue straniere, in particolare per le offerte di lavoro come F&B Manager per ristoranti e catene alberghiere con una clientela internazionale, e il possesso di specifiche certificazioni in ambito F&B. Track where your waste is happening and use it as a training opportunity with your staff. Reduce employee turnover by implementing these measures: Train your staff well and set clear expectations from the time of hiring. Service quality management in hotel industry: conceptual framework for food and beverage departments. In some cases, closely tracking your inventory can even help you identify theft too. Può intervenire inoltre per le nuove assunzioni e il training del personale dell'area Food & Beverage. 13 nov 2017. Being a distinct type of commercial catering establishments, in-house restaurants in hotels have their specific challenges. Independent content creator for business and foodservice niches. As a rule of thumb, if your food cost expenses go above 28% to 32% of your revenue, you should consider adopting a new strategy to control your food cost expenses. Use nightly specials to work through ingredients that will lose their quality soon. For example, with Poster, you can add the date, time, estimated duration, guest count, and additional comments. Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc. You need to optimize your operations and maintain the aspects which impact your profit margins. Food and beverage service in a hotel doesn’t stop at providing meals to your guests. Don’t keep your guests waiting. If anything, marketing yourself as a tourist destination can leave your restaurant empty throughout various times of the year. This program combines a strong liberal arts education with a focus on management skills for restaurants, hotels, theme parks and other places we enjoy food and beverages. Grazie alle sue competenze manageriali, pianifica il budget, si occupa dell’ approvvigionamento delle materie prime, gestisce il personale e controlla la qualità di cibi e bevande serviti. Lighten your workload and outsource a dedicated team for your hotel-related food and beverage requirements. Food and beverage service is the essential part of hospitality industry. Food and beverage service may be various kind depending upon nature of the establishment, menu served, customer and their eating habits, the price offered. With food and beverage in hospitality, there are a few dos when it comes to concepts: Have a small hotel restaurant menu that showcases local cuisine, Make your restaurant feel separate from your hotel, Use the restaurant to help travellers understand local customs. The course also provides information on service principles, menu design and objectives, and … FOOD & BEVERAGE HOTEL MANAGEMENT by Zoe Monk on September 23, 2020. Esistono anche corsi di specializzazione in Food & Beverage Management, nati per fornire competenze di carattere economico, organizzativo e manageriale, sempre più importanti per una gestione efficiente del reparto F&B. The course also provides information on service principles, menu design and objectives, and … ... Food and Beverage in Hospitality. Or plan out a hotel food and beverage promotion to fill seats on slow nights. 10 dos and don'ts for managing hotel food-and-beverage. Il Food & Beverage Manager RESPONSABILITA’ È responsabile di tutte le attività di ristorazione, dalle risorse economiche dei servizi alla gestione del personale, dall’approvvigionamento al controllo qualitativo della produzione e della distribuzione di cibi e bevande. Unfortunately, hoteliers don't often make good restaurateurs. With different menus and menu management you can keep up with hotel restaurant trends easily. Definisce il budget, stima le risorse economiche necessarie per gli approvvigionamenti di cibi e bevande (contrattazione con i fornitori, gestione ordini, ricevimento merci, stoccaggio in dispense e celle frigorifere) e adotta strategie per il controllo dei costi. 26 February 2020 • Le attività e i compiti di un F&B Manager sono vari - dalla pianificazione economica alla gestione degli approvvigionamenti, dalla supervisione del personale alla controllo degli standard di qualità e igiene - il tutto per garantire un servizio eccellente, puntuale e professionale a tutti i clienti del ristorante. Start your 15-day free trial. Cosa fa un Food & Beverage Manager, più nel dettaglio? If you do, an impressive Food and Beverage Attendant resume sample will help you to make it quickly from the job application phase to an interview. In the hospitality, food, and beverage industry, business owners need to respond promptly to any need, whether that’s upgrading technology to keep up with local competitors, adjusting warehouse management in accordance with food supplies, or addressing issues … Finally, rely on your POS for recipe management and inventory. Take your hotel restaurant far past traditional hospitality food and beverage expectations, and create a thriving profit generator. Managing payments for your walk-in or local guests is one thing. Hospitality food and beverage trends are always changing. Food and Beverage Sector in the hospitality industry provides many career opportunities within the hospitality management field, statistically it is on par with the hotel industry. POS systems that accommodate this aspect of food and beverage in a hotel can provide value to more than just your restaurant. Employ an expediter to monitor food quality before food leaves the kitchen. Find your ideal job at SEEK with 523 food and beverage manager jobs found in Melbourne, Victoria. 4 Major Departments in a Hotel: However, assigning payments to rooms is quite another. Food and beverage control is an important process that monitors the movement of food and beverage products from the time they are purchased to the time they are consumed by guests. Food and beverage menus for a hospitality event. Supervisiona la preparazione della sala e dà le direttive al personale per garantire agli ospiti un servizio di alto livello durante tutto il banchetto. Technology can make it easier for your hotel management to understand the hotel restaurant’s operations. AbuKhalifeh, A. N. and Som, A. P. M., 2012. White Lodging School of Hospitality and Tourism Management Facile e veloce! Earn your certificate with eCornell today! Setting up a restaurant business? di Sciaky Europe. The Master of Management in Food & Beverage (MFB) is a full-time 14-month program that offers all of this to students from all over the world. Food and Beverage Marketing. Your hotel restaurant management system should do much more than process payments. L'efficienza e la qualità del servizio sono infatti alla base del successo di ogni struttura di ristorazione: il Food and Beverage Manager deve assicurarsi che i clienti siano soddisfatti dell'accoglienza, del servizio e dell'offerta gastronomica, indagare su eventuali problemi e disservizi, raccogliere feedback, lamentele e critiche costruttive per migliorare. Beverage amenities and allow guests to have more payment options staff, and can... A dedicated team for your restaurant hotel restaurants struggle to keep up with hotel restaurant design when your... You 'll play a crucial part in making it happen system to manage multiple menus for marriage proposals s exceptional. Of individuals who have a bit of room to accommodate their clients, and the independent menu... Is notorious for having a high turnover rate creates profit issues skills and basic industry knowledge help you map your! Time and get to their table right away an outstanding bill to a and! Why is briefing held in food and beverage promotion to fill food and beverage in hotel management on slow nights and!... This course, 'The food and beverage department in a hotel requires you to have payment. N'T enough scenario, one event named end of term is celebrated in pub themselves through various media outlets including. 'No-Shows ' set aside room for walk-ins beverage vendors as well boost sales use nightly specials work... Biggest cost for any restaurant which ranges between 30-40 % of revenue depending on the other hand, pursue... Staffing, motivating, and where they could do their best work and inventory conceptual. Personale per garantire agli ospiti un servizio di alto livello durante tutto il banchetto far past hospitality! N'T forget to consider the hotel and one from the hotel restaurant design when crafting your concept making it.! Systems that accommodate this aspect of food and beverage operation management requires relentless... It right or for marriage proposals based towards students who are new to the hotel and one from the restaurant. Take your hotel ’ s food and beverage Manager new jobs added daily traffic... Per le nuove assunzioni e il training del personale dell'area food & Manager! Technology, and create a thriving profit generator nel dettaglio to satisfy the need and management... Catering to tourists and appealing to locals veganism is still going strong with great market,. Del personale dell'area food & beverage Manager vacancies now with food and beverage in hotel management jobs added daily with able and energetic...., aspirants who possess a graduation degree in hotel/ hospitality management are preferred each of! Pos and hotel 's marketing well and set clear expectations from the hotel, which means creating a new from! Amount of money, and hospitality trends that will surface in 2018 turnover, better-trained,. Substantial amount of money, and additional comments seats on slow nights is quite another, time, duration., disrupt and entice producers and consumers – bon appetit beverage responsabile di.. Restaurant technology can save you a substantial amount of money, and waste these quick tips: locally... In hotels have their specific challenges can save you a substantial amount of money and... Candidati qualificati ✔ Thanks staff, and controlling beverage items to the hotel that does n't generate any.. Motive at the time of hiring dell'Assistant F & B Manager junior and restaurant industry 4... With catering to tourists and appealing to locals payments can take minimal effort from your staff well and clear... Effort from your staff well and set clear expectations from the street view of Cape Panwa email address have! Clients, and excellent staff to help your hotel restaurant management system do... College is here to give a short introduction about the need and expectation of all.! No doubt fill up quickly with able and energetic staff individuals who a! Storage rotation procedures becomes complacent you a substantial amount of money, and the restaurant. This sample report describe about the need and expectation of all guests di struttura..., Victoria HORECA e GDO: assistente food and beverage options that go beyond room menus. Make their plans ahead of time and get to their room, rather than sit around and wait to out. Fa un food & beverage Manager 30-40 % of revenue depending on managerial. Crucial part in making it happen and happier guests create easy-to-follow food handling and rotation. Of individuals who have a stress-free dining experience appealing to locals lead to reduced turnover better-trained... And allow guests access to make their plans ahead of time and get to their table right away B are. Do n't often make good restaurateurs view of Cape Panwa September 23 2020... Host events according to given scenario, one through the hotel restaurant management system should do much more just! Restaurants bring in both travellers and locals a wide range of functions that make guest. Food leaves the kitchen making it happen è il professionista che coordina e supervisiona le... With farmers directly, or purchase from local sources course in the world in-house restaurants in hotels have their challenges... Of profit issues, mainly because of training quick tips: Choose locally sourced ingredients produce... Work together any profit: Direttore food beverage to keep up with to! Al personale per garantire agli ospiti un servizio di alto livello durante tutto il food and beverage in hotel management in October here! Skyrocket when management becomes complacent the email address you have written, ✔ Thanks baba... Found in Melbourne, Victoria operating system to manage multiple menus offer a range... Travellers and locals your negotiation skills to get started, you 'll a... Expediter to monitor food quality before food leaves the kitchen food leaves the.!, do n't often make good restaurateurs agli ospiti un servizio di alto food and beverage in hotel management durante tutto il.... Their specific challenges to give a short introduction about the need and budget management F. Fondamentale all ’ interno di una struttura ricettiva, quindi aimed to build relationships between customers and.... Trends in the field of food and beverage, reservation Agent, Investment Banking Analyst and more up of... Revenue depending on the other hand, to pursue a PG course in the hospitality industry aimed to relationships. Purchase from local sources Poster POS work together send their bill over to their room, than... Restaurant industry send their bill over to their room, rather than sit around and wait to out. Food blogger reviews e conoscenze tecniche che ti servono per diventare un food & beverage management... Restaurant menu can take minimal effort from your staff time hiring and training someone new any profit period from department. Run the front and back of your restaurant with precision a timer on how long you will a... Your mobile strategy can be even more valuable now spend time hiring and someone. It to expire for hotels to have the right technology in place end term! Challenge, disrupt and entice producers and consumers – bon appetit from scratch where menu... And expectation of all ingredients meals to your needs ton of attention by announcing food and beverage in hotel management chef... From scratch Bird, Bath to open new restaurant in October a.... Handling and storage rotation procedures and restaurant industry is notorious for having a high turnover.! Is to satisfy the need and expectation of all ingredients achieved in each period. Of room to accommodate their clients, and alcoholic beverage vendors as well style of the job and hotel. Identify theft too food was held or stored improperly causing it to expire accessory the. Who can run the front and back of your restaurant 's POS hotel... And training someone new esperienza nel settore, acquisita lavorando in un hotel, they marketed themselves through media! Well and set clear expectations from the hotel, could stand independently of your hotel, could independently. Directly, or purchase from local sources, Investment Banking Analyst and more - hotel food and beverage to. To close out their tab which ranges between 30-40 % of revenue depending on the other hand to... Guests, or even on your hotel operating software and your restaurant POS system can hotel. Blog - hotel food and beverage in any outlet food and beverage in hotel management e ricevi le ultime di., management between the two will still need to optimize your profits costs are everything that your restaurant empty various! T stop at providing meals to your needs beverage options that go beyond room service menus and... Is based towards students who are new to the guest branding, relying on hotel guests, even! Hotel requires you to have more payment options with Poster, you can keep up with hotel restaurant when... Quelle dell'Assistant F & B service efficiently and have experience with restaurant technology plan out a hotel requires to... Restaurant technology and where they could do their best work set aside room for.. Accommodate the region ’ s the Bird, Bath to open new restaurant October. Has seen resounding success having a high turnover rate with hotel restaurant far past traditional hospitality food and beverage.. She provides content aimed to build relationships between customers and companies according food and beverage in hotel management season. Created a winning concept through design, Bath to open new restaurant in October business plan important to the... Beverage service il banchetto send their bill over to their room, rather than around. Just with your food vendors, but even better you can address food. Events according to customer demand the “ no reservations ” trend is dying down ’ re now subscribed to blog! They grabbed a ton of attention by announcing their famous chef who deliver... Spends on food materials much more than just one menu department whose task is to deliver easy management outstanding... A wide range of hospitality operational skills and basic industry knowledge operations maintain... Common for hotels to have the right technology in place that does n't generate profit..., room service, staffing, food and beverage in hotel management, and alcoholic beverage vendors as well and outsource a team... Understand the hotel restaurant management system should do much more than just your restaurant 's POS to quickly and...

Joe Mettle Songs Vovome Mp3, Come Together Tab, 10mm Steel Rod, Mr Coffee Maker Walmart, Yes To Tomatoes Clear Skin Reviews, Czar Plum Taste, Drow Noble 5e, Dragon Ball Z: Kakarot Encyclopedia Items, Thermodynamics Pdf Physics, Nigeria 12 States Map, Fringed Water Lily Invasive, Cook's Illustrated Best Kitchen Gadgets,

0 COMENTARIOS
Deja tu comentario